Shipping Policy
Thank you for visiting [Your Company Name]. This Shipping Policy describes how we handle shipping for orders placed on our website.
Order Processing Time
- All orders are processed within 1 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates
- Shipping charges for your order will be calculated and displayed at checkout.
Delivery Estimates
- Once your order has been processed, estimated delivery times will vary based on your location and the shipping method selected at checkout.
Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 3 hours.
Shipping Restrictions
- At this time, we only offer shipping within RSA Lesotho, Swaziland. We do not ship to P.O. boxes or APO/FPO addresses.
Customs, Duties, and Taxes
- Runstar Online is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- Runstar Online is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Lost Packages
- Runstar Online is not responsible for lost packages if the tracking information states that the package has been delivered. Please contact the carrier directly to address any delivery issues.
Contact Us
- If you have any questions about our Shipping Policy, please contact us.
